What is the bad-mapped hotel?
When the two different hotels from different/same suppliers are mapped under one vervotech id it is a bad mapped hotel.
How to report Bad Mapped Hotels?
Bad Mapped hotels can be reported in 2 ways
- Through the Vrvotech Client Portal
- Incidental reporting
1. Through Vervotech Client Portal
Navigate to Explore Providers Content in Vervotech's client portal.
Search for any hotel through the various search fields available as shown in the picture below (click on the picture to enlarge)
Once you have searched for a particular hotel the screen would show a list of the same hotel from various suppliers as shown below:
On the right, you can see the view button (Eye icon). When you click on the view option, it takes you to a page that lists all the properties mapped to a single Vervotech Id. It will look like the picture below.
If you find any hotels in the above list which is bad mapped you can click on the button at top of the page that says Report Bad Mapping. This action would raise a system-generated email notification to our support team and they will investigate it.
It will either be merged with an existing Id or a new id if it is a bad map case. If it is not a bad map then the request is rejected by our support team. You will be updated accordingly.
2. Incidental Reporting:
The other way is for you to report the bad maps by sharing screenshots or names of the hotels to us via Vervotech Support portal and our support team would do the rest for you by carefully investigating and fixing it.
Once you have reported these cases to us via the portal or through email it usually takes us a working days time to fix and share a confirmation with you. You can check the status of your reported cases from portal on the Support History tab of the client portal login.
Please note: Once the issue is fixed you will have to run an Incremental sync. ie. Call the Newly added, Updated & Deleted Hotels APIs which will then update the fixes in data at your end.