How to report Duplicate Hotels:
Duplicate hotels can be reported in 2 ways:
- Through the client Portal:
This can be done through Explore Provider’s Content Tab in the client Portal of Vervotech Mappings.
Step 1: Search for any hotel through the various search fields available as shown in the picture below (click on picture to enlarge)
Step 2: Once you have searched for a particular hotel the screen would show a list of same hotel from various suppliers as shown below:
Step 3: On the extreme right you can see the button to find duplicates. When you click on this button it takes you to a page which gives you a list of probable duplicates.
Step 4: If you find any hotels in the above list which are a duplicate but are mapped differently you can click on the Orange Duplicate button in front of them.
This action would raise a system generated email notification to our support team and after a proper investigation if the hotel is found as a duplicate it will be merged with the Vervotech mapping id of the larger group and if it is not the request is rejected by our Customer Success Engineer.
2. Incidental Reporting:
The other way is for you to report the duplicates by sharing screenshots or names of the hotels to us at firstname.lastname@example.org and our support team would do the rest for you by carefully investigating and fixing it.
Once you have reported these cases to us via the portal or through email it usually takes us a working days time to fix and share a confirmation with you. You can check the status of your reported cases from portal on the Support History tab of the client portal login.
Please note: Once the issue is fixed you will have to run an Incremental sync. ie. Call the Newly added, Updated & Deleted Hotels APIs which will then update the fixes in data at your end.