What is a duplicate hotel?
When there are two vervotech ids are created for the same hotel for the same or different supplier. It is considered a duplicate hotel.
How to report Duplicate Hotels?
Duplicate hotels can be reported in 2 ways.
- Through the client portal
- Incidental Reporting
1. Through the client portal
This can be done through Explore Provider’s Content Tab in the client portal.
Search for any hotel through the various search fields available as shown in the picture below (click on the picture to enlarge)
Once you have searched for a particular hotel the screen would show a list of the same hotel from various suppliers as shown below image.
On the extreme right, you can see the button to find duplicates.
This takes you to a page that gives you a list of probable duplicates.
If you find any hotels in the above list which are a duplicate but are mapped differently you can click on the orange button that says Report Duplicate corresponding to the relevant vervotech id.
This action would raise a system-generated email notification to our support team. After a proper investigation if the hotel is found as a duplicate it will be merged with the Vervotech mapping id of the larger group. If it is not a duplicate, then it will be rejected and our Customer Success Engineer will inform you accordingly.
You can check the status of your duplicate reports from the Your support history menu option on your Vervotech client portal.
2. Incidental Reporting
The other way is for you to report the duplicates by sharing screenshots or names of the hotels with us via our support portal. Once we receive your support ticket, our team would do the rest.
After a proper investigation if the hotel is found as a duplicate it will be merged with the Vervotech mapping id of the larger group. If it is not a duplicate, then it will be rejected and our Customer Success Engineer will inform you accordingly. You can check the status of your support tickets here.
Once you have reported these cases in any of the ways above, it takes us a few working days to investigate and take the correct action.
Please note: Once the issue is fixed you will have to run an Incremental sync. ie. Call the Newly added, Updated & Deleted Hotels APIs which will then update the fixes in data at your end.